We hope you are 100% satisfied with our products!
All sales are final, once an order is placed we cannot cancel, refund or exchange at any time. Due to sanitary reasons. Please make note of this before completing your purchase. However, not to worry XoxoLadies, we know you're going to LOVE your lashes!
In the case your lashes may be considered defective, please email: firstname.lastname@example.org
- Please send us your Full Name & Order Number.
- We must be notified within 48 HOURS of you receiving your package, beyond 48 HOURS since your receipt of purchase or delivery date, we cannot be held responsible.
- To receive a replacement product, proof of error must be provided to us.
- In this case please provide us with the above information.
- All products must be in original condition. Any lash(es) or packaging that have been used or tampered with will not be eligible to be replaced.
- If the product is deemed defective by , you will be eligible for a replacement of the same item.
- Once proof of error is received and inspected XoxoLashesViki will notify you via email to provide you with an address to send your incorrect lash(es). We will also notify you if replacement request has been rejected.
- XoxoLashesViki is not responsible for any extra shipping fees incurred in replacement process.